Privacy Policy, Website Disclaimer & Service Guidelines

MyZing
ABN: 51765765490
Email: nicole@myzing.com.au
Website: www.myzing.com.au

Last updated: 12 August 2026

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Website Disclaimer and Service Guidelines

The information and resources published on www.myzing.com.au are provided for general information, education and personal use.

Information provided on this website is not intended to be comprehensive and should not be relied upon as a diagnosis, individual counselling or therapy, medical advice, psychological advice, or as a substitute for obtaining appropriate professional advice or treatment from a suitably qualified health practitioner.

The information available through this website is general in nature and may not be appropriate for your individual circumstances. If you are experiencing physical or mental health concerns, you should seek advice from an appropriately qualified health professional.

MyZing may provide links to third-party websites, services or resources for information or convenience. MyZing does not control these external websites and is not responsible for their content, accuracy, availability, privacy practices or suitability.

The inclusion of a link does not necessarily indicate endorsement of the organisation, service, information or views contained on that website.

The display of third-party business names, trademarks, logos or links on the MyZing website does not, by itself, imply that MyZing represents, endorses or is affiliated with those organisations unless expressly stated.

While MyZing takes reasonable care when preparing website content and resources, information may change over time and may occasionally contain errors or omissions. MyZing does not guarantee that all website information will always be complete, accurate or current.

To the maximum extent permitted by law, MyZing is not responsible for loss or damage resulting from reliance on general information contained on this website.

Nothing in this disclaimer excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under Australian law.

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1. About MyZing and this Privacy Policy

MyZing is a registered Australian business operated by Nicole Gorrick as a sole trader.

MyZing provides counselling, emotional wellbeing and related personal development services to adults.

Your privacy is important to MyZing. This Privacy Policy explains how MyZing collects, holds, uses, discloses and protects personal information, including health information and other sensitive information.

MyZing handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

Because MyZing provides a health-related service and holds health information, additional privacy protections apply to some of the information provided by clients.

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2. Personal information MyZing may collect

The personal information MyZing collects depends on how you interact with the business.

It may include:

• your name and preferred name;

• date of birth;

• gender or pronouns, where relevant;

• residential address;

• email address;

• telephone number;

• emergency contact details;

• appointment and booking information;

• correspondence with MyZing;

• referral information;

• payment and transaction information;

• information submitted through the MyZing website or an enquiry form;

• information submitted through an advertising or lead form;

• information provided during a complimentary consultation;

• intake and consent information;

• information provided during counselling sessions; and

• other information you choose to provide that is reasonably relevant to the services you receive.

MyZing seeks to collect only information that is reasonably necessary for providing its services and conducting its business activities.

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3. Health and sensitive information

As part of providing counselling services, MyZing may collect health information and other sensitive information.

Depending on your circumstances, this may include information about:

• your mental and emotional health;

• physical health relevant to your care;

• psychological wellbeing;

• medications;

• previous or current diagnoses;

• trauma and significant life experiences;

• relationship and family circumstances;

• current emotional concerns;

• previous counselling, psychological or psychiatric support;

• suicidal thoughts or self-harm history where relevant to safety and appropriate care;

• your GP or other treating professionals;

• counselling goals;

• session content; and

• counselling and case notes.

MyZing generally collects sensitive and health information with your consent where the information is reasonably necessary to provide its services, unless collection without consent is otherwise permitted or required by law.

You do not have to provide information that is not reasonably necessary. However, if relevant information is not provided, MyZing may be unable to determine whether a service is suitable or provide the service safely and effectively.

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4. How MyZing collects information

Where reasonable and practicable, MyZing collects personal information directly from you.

Information may be collected through:

• the MyZing website;

• contact and enquiry forms;

• Cliniko;

• intake and consent forms;

• telephone calls;

• email;

• SMS;

• counselling sessions;

• Cliniko telehealth sessions;

• Facebook or Instagram messages where you choose to contact MyZing through those platforms;

• Meta advertising or lead forms;

• payment providers;

• complimentary consultation requests; and

• other communications you initiate with MyZing.

Information may sometimes be received from another person or organisation, such as a referring practitioner or another professional involved in your care.

Where appropriate and required, MyZing will take reasonable steps to make you aware that information has been received from another source.

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5. Website and advertising enquiries

General website enquiry forms collect limited contact information such as your:

• name;

• email address; and

• telephone number.

MyZing does not encourage you to provide detailed mental health, trauma or other sensitive health information through a general website contact form.

MyZing may also use advertising platforms, including Meta platforms such as Facebook and Instagram, through which you can voluntarily provide contact details to request information or a complimentary consultation.

Information submitted for this purpose will be used to respond to your enquiry or contact you about the consultation or service you requested.

Submitting an enquiry or becoming a client does not automatically subscribe you to MyZing marketing communications.

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6. Why MyZing collects, holds and uses information

MyZing may collect, hold and use personal information to:

• respond to enquiries;

• arrange complimentary consultations;

• determine whether MyZing's services may be appropriate;

• book and manage appointments;

• provide counselling and related services;

• understand relevant background, health and wellbeing information;

• provide safe and appropriate support;

• plan and document counselling sessions;

• maintain appropriate client records;

• communicate about appointments and services;

• process payments, refunds and transactions;

• issue receipts or invoices;

• manage cancellations;

• communicate with another professional with your consent or where otherwise legally permitted;

• undertake professional supervision;

• manage safety or risk concerns;

• respond to complaints;

• maintain professional, ethical and insurance requirements;

• meet legal and regulatory obligations;

• manage accounting and taxation requirements; and

• operate and improve the MyZing business.

MyZing will not ordinarily use health or other sensitive information for a purpose unrelated to the reason it was collected unless you consent or the use is otherwise permitted or required by law.

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7. Client records and counselling notes

MyZing maintains client records as part of providing counselling services.

These may include:

• intake information;

• consent documentation;

• appointment history;

• relevant correspondence;

• counselling notes;

• health and wellbeing information relevant to your care;

• referrals or professional correspondence; and

• payment information relevant to administration.

Client records and session notes are primarily stored electronically in Cliniko.

During or immediately after a session, temporary notes may be made using a password-protected digital notebook. Relevant information is transferred to the client's Cliniko record and the temporary notes are then deleted from the notebook.

MyZing does not routinely maintain handwritten client files.

Counselling and telehealth sessions are not routinely audio- or video-recorded.

MyZing does not currently use AI transcription or automated AI note-taking systems to record counselling sessions. If this changes in the future, MyZing will review its privacy obligations and obtain any consent required before introducing such technology.

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8. Cliniko and online counselling

MyZing uses Cliniko for practice management.

Cliniko may be used for:

• appointment bookings;

• client records;

• intake and consent forms;

• counselling notes;

• appointment confirmations and reminders;

• payment integrations; and

• telehealth consultations.

Online counselling is currently provided through Cliniko Telehealth.

Online sessions are conducted from a private setting and are not routinely recorded.

Cliniko is a third-party service provider and processes information in accordance with its own privacy and security arrangements.

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9. Payments

MyZing currently uses third-party payment providers including:

• Stripe for online payments and appointment deposits;

• Square for payments including in-person payments; and

• bank transfer where required.

These providers may collect and process information required to authorise and complete a transaction.

MyZing does not intentionally store complete payment card details or card security codes such as CVV numbers in counselling records or general business files.

Where a client asks to retain a payment method for future use, MyZing will use secure card-on-file or equivalent functionality provided by an authorised payment processor wherever available.

Payment providers handle payment information under their own privacy and security practices.

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10. Communication by email, SMS and social media

MyZing may communicate with clients and prospective clients through:

• email;

• telephone;

• SMS;

• Cliniko communications; and

• occasionally Facebook or Instagram messages where you have initiated communication through those platforms.

MyZing's business email is operated using Microsoft 365.

Email, ordinary SMS and social-media messaging may not provide the same level of privacy and security as a dedicated health-record system.

You are therefore encouraged not to send highly sensitive clinical information through social-media messaging or ordinary SMS unless necessary.

Information received through these channels that is relevant to your counselling record may be recorded in Cliniko.

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11. Professional supervision

Professional supervision forms part of MyZing's counselling practice.

MyZing may discuss aspects of client work with an Australian-based professional supervisor for professional development, reflective practice, ethical support and quality of care.

MyZing does not ordinarily provide identifying client information during professional supervision.

Professional supervision is conducted subject to appropriate confidentiality obligations.

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12. Sharing information with other professionals

Where appropriate, MyZing may communicate with professionals involved in your care, such as:

• a general practitioner;

• psychologist;

• psychiatrist;

• counsellor;

• allied health practitioner;

• support worker; or

• another relevant service or professional.

MyZing will ordinarily obtain your consent before sharing identifiable information with another professional.

MyZing may also receive information from another practitioner or service where you have been referred to MyZing.

There may be circumstances where information may or must be disclosed without your consent where disclosure is authorised or required by Australian law.

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13. Confidentiality and limits to confidentiality

Information shared during counselling is treated as confidential.

However, confidentiality is not absolute.

MyZing may use or disclose personal or health information without your consent where disclosure is required or authorised by law.

Depending on the circumstances, this may include:

• where MyZing reasonably believes disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of an individual or to public health or safety and disclosure is permitted by law;

• where disclosure is required or authorised by Australian law;

• in response to a valid court or tribunal order, including a subpoena; or

• another circumstance permitted under the Privacy Act or other applicable law.

Where it is lawful and practicable to do so, MyZing will seek to discuss a proposed disclosure with you before information is released.

MyZing will aim to disclose only the information reasonably necessary for the relevant purpose.

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14. Testimonials and client stories

Providing a testimonial is voluntary and is not a condition of receiving services.

MyZing will obtain appropriate permission before publishing an identifiable client testimonial.

If MyZing wishes to use a client's counselling experience or case information for promotional, educational or public purposes, specific consent will be obtained where required.

Where a client case or experience is presented without identifying the person, MyZing will take reasonable steps to remove or alter information that could reasonably identify the client.

Declining to provide a testimonial will not affect your access to counselling services.

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15. Marketing and newsletters

MyZing may offer newsletters, educational information, resources, service updates or other marketing communications.

MyZing will obtain appropriate consent before sending commercial electronic marketing communications where consent is required.

Making an enquiry, requesting a consultation or becoming a counselling client does not by itself mean that you have agreed to receive ongoing marketing.

Marketing emails or messages sent by MyZing will identify MyZing and provide an appropriate way to unsubscribe.

MyZing will not use health or other sensitive information for direct marketing without the consent required by Australian privacy law.

Appointment confirmations, reminders and other communications necessary to provide a requested service are separate from marketing communications.

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16. Downloadable resources

MyZing may offer educational or personal-development resources through its website.

If access to a resource requires you to provide information such as your name or email address, MyZing will explain how that information will be used when it is collected.

Downloading a resource will not automatically subscribe you to unrelated marketing communications unless appropriate consent has been obtained.

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17. Website information, cookies and analytics

The MyZing website is built using Wix and the domain is registered through GoDaddy.

When you visit the website, Wix and other services required to operate the site may automatically process technical information such as:

• IP address;

• browser and device information;

• operating system;

• general location information derived from your connection;

• pages visited;

• time and date of access;

• referring website or source; and

• cookies or similar technical identifiers.

Wix may use cookies and similar technologies required for website functionality and may provide website analytics.

MyZing does not currently have Meta Pixel & Conversions API, Google Ads or Google Tag Manager connected through Wix's Marketing Integrations.

MyZing may introduce additional analytics or advertising technologies in the future. Before introducing technologies that collect or disclose personal information, particularly sensitive information, MyZing will review its privacy obligations and implement any consent mechanism required by Australian law.

MyZing does not encourage visitors to provide health or sensitive information through general website analytics or tracking technologies.

You may be able to control certain cookies through your browser settings. Disabling essential cookies may affect the operation of some website features.

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18. Third-party service providers

MyZing uses third-party providers to operate its services and business.

These currently include or may include:

• Wix – website services;

• GoDaddy – domain services;

• Cliniko – practice management and telehealth;

• Stripe – online payment processing;

• Square – payment processing;

• Microsoft 365 – business email;

• Xero – accounting;

• Meta platforms – advertising and enquiry or lead services;

• MyZing's accountant; and

• other professional or technology providers reasonably required to operate the business.

MyZing seeks to provide third parties with only the information reasonably necessary for them to perform the relevant service.

These providers may have their own privacy policies and may process information using infrastructure located in Australia or overseas.

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19. Overseas processing and disclosure

Some of MyZing's technology and payment providers operate internationally or use service providers located outside Australia.

Accordingly, personal information may sometimes be stored, processed or accessible outside Australia.

Depending on the provider and service being used, information may be processed in countries including the United States, Canada, Japan, countries within the European Union and other jurisdictions in which relevant service providers or their authorised subprocessors operate.

The countries and service providers involved may change over time.

Where Australian privacy law requires MyZing to take particular steps in relation to an overseas disclosure of personal information, MyZing will take reasonable steps to comply with those requirements.

You may contact MyZing if you would like more information about overseas processing relevant to your information.

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20. Clients located outside Australia

MyZing currently primarily provides services to adults in Australia but may provide online services to adults located overseas where appropriate.

Privacy, counselling and health-service requirements differ between jurisdictions.

Before knowingly providing ongoing services to a client located outside Australia, MyZing may need to consider any additional professional, privacy or legal requirements applicable to that jurisdiction.

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21. Accounting and financial information

MyZing uses Xero for accounting and engages an accountant for taxation and financial purposes.

Financial records may contain limited personal information such as:

• name;

• transaction information;

• amount paid;

• payment date;

• invoice or receipt information; and

• information appearing on bank transaction records.

MyZing seeks to avoid including unnecessary counselling, health or other sensitive information in accounting records.

An accountant or authorised bookkeeper may access information reasonably necessary to perform accounting, taxation or bookkeeping services and is expected to maintain appropriate confidentiality.

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22. Security of personal information

MyZing takes reasonable technical and organisational steps to protect personal information against:

• misuse;

• interference;

• loss;

• unauthorised access;

• unauthorised modification; and

• unauthorised disclosure.

Measures may include:

• password-protected systems and devices;

• restricting access to counselling records;

• use of dedicated practice-management software;

• secure third-party payment processing;

• deletion of temporary counselling notes after transfer to the client record;

• maintaining appropriate device security; and

• limiting access to personal information to people who reasonably require it.

At present, Nicole is the only person within MyZing who routinely has access to counselling records.

Other businesses or practitioners operating from premises where MyZing provides face-to-face appointments do not have access to MyZing counselling records.

MyZing does not routinely store clinical client records in personal Google Drive or OneDrive storage.

No electronic system can be guaranteed to be completely secure. MyZing nevertheless takes reasonable measures having regard to the nature and sensitivity of the information held.

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23. Data breaches

MyZing takes suspected or actual privacy and security incidents seriously.

If a data breach occurs or is suspected, MyZing will take reasonable steps to:

1. contain the incident where possible;

2. assess what information and individuals may be affected;

3. assess the risk of harm;

4. take remedial action where possible;

5. determine whether notification is required; and

6. review the incident and take steps to reduce the risk of recurrence.

Where a breach meets the requirements of the Notifiable Data Breaches scheme, MyZing will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

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24. Retention and destruction of records

As a professional practice policy, MyZing generally retains adult counselling and client records for a minimum of seven years after the last professional service or client contact to which the record relates.

Records may be retained for longer where reasonably necessary, including where:

• required or authorised by law;

• required by a court or tribunal order;

• relevant to existing or reasonably anticipated legal proceedings;

• required by professional, ethical or insurance obligations; or

• another lawful reason requires continued retention.

Financial and taxation records may be subject to separate statutory retention requirements.

When personal information is no longer required for a purpose for which MyZing may lawfully use or disclose it, and there is no legal requirement to retain it, MyZing will take reasonable steps to securely destroy or de-identify the information.

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25. Access to your personal information

You may request access to personal information MyZing holds about you by contacting:

nicole@myzing.com.au

MyZing may need to verify your identity before providing access.

MyZing will respond within a reasonable period and generally aims to respond within 30 calendar days.

Access will be provided unless MyZing has a lawful basis for refusing access.

Where reasonable and practicable, information will be provided in the manner requested.

MyZing does not charge for making an access request. Where permitted by law, a reasonable and non-excessive charge may apply to costs incurred in providing access.

If access is refused, MyZing will provide the reasons for refusal and available complaint mechanisms where required by law.

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26. Correction of personal information

MyZing takes reasonable steps to ensure that personal information it holds is accurate, up to date, complete, relevant and not misleading for the purpose for which it is held.

If you believe information MyZing holds about you requires correction, contact:

nicole@myzing.com.au

MyZing will respond within a reasonable period and generally aims to respond within 30 calendar days.

There is no charge for making a correction request or for correcting information.

If MyZing refuses a correction request, you will be informed of the reasons and available complaint mechanisms where required by law.

27. Feedback and Complaints

MyZing welcomes feedback about its website, services and client experience.

Feedback helps MyZing identify what is working well and where improvements may be needed.

If you have a concern or complaint about your counselling experience or another aspect of MyZing's services, you are encouraged, where you feel comfortable doing so, to raise the concern directly with Nicole in the first instance.

A complaint may be made verbally or in writing.

Email: nicole@myzing.com.au
Website: www.myzing.com.au

You do not have to raise a concern during a counselling session and may submit your complaint by email if you prefer.

MyZing will treat complaints respectfully and take reasonable steps to consider and respond to the issues raised.

Making a complaint will not result in unfair or adverse treatment.

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Privacy complaints

If your complaint relates specifically to how MyZing has collected, used, stored, disclosed or otherwise handled your personal information, please contact:

MyZing
Email: nicole@myzing.com.au

Please provide enough information for MyZing to understand and investigate your concern.

MyZing will consider the complaint and aims to respond within 30 calendar days.

If you are not satisfied with MyZing's response to a privacy complaint, or MyZing has not responded within a reasonable period, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Information about privacy complaints is available at www.oaic.gov.au.

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Professional complaints

Nicole is a member of the International Institute for Complementary Therapists (IICT) and practises in accordance with applicable professional and ethical obligations.

IICT's complaints process encourages concerns about an alleged breach of its Code of Ethics to first be raised with the practitioner in an attempt to resolve the issue informally.

Where an alleged breach cannot be resolved informally, a complainant may contact IICT in writing regarding its formal grievance process.

Further information about IICT and its current complaints and grievance procedures is available at www.myiict.com.

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Queensland health service complaints

MyZing operates in Queensland.

A person who has a concern about a health service provided in Queensland may also be able to make a complaint to the Office of the Health Ombudsman (OHO).

The Office of the Health Ombudsman is Queensland's independent health-service complaints agency.

Information about making a complaint is available at www.oho.qld.gov.au, or by contacting the OHO on 133 OHO (133 646).

The appropriate complaint pathway will depend on the nature and circumstances of the concern.

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28. Anonymity and pseudonyms

Where practicable, you may interact with MyZing anonymously or using a pseudonym.

However, MyZing will need identifying information where it is impracticable to provide the service anonymously or where identification is required for safety, professional, administrative or legal reasons.

For example, identifying and contact information will ordinarily be required to establish an ongoing counselling relationship, maintain appropriate client records, manage payments and appointments, and respond appropriately to safety concerns.

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29. Changes to this Privacy Policy

MyZing may update this Privacy Policy from time to time to reflect changes to:

• services;

• technology;

• third-party providers;

• business practices; or

• applicable privacy requirements.

The current version will be published on the MyZing website and will show the date on which it was last updated.

Where a change materially affects how existing personal information is handled, MyZing will take any additional steps required by applicable privacy law.

30. Contact MyZing

For questions about this Privacy Policy, requests to access or correct your personal information, or privacy complaints, contact:

MyZing
ABN: 51765765490

Email: nicole@myzing.com.au
Website: www.myzing.com.au

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